Shipping policy

At Sunny Studio, we carefully pack every order to ensure your collectibles arrive safely. Below are our official shipping terms, processing timelines, and policies regarding domestic and international orders.

1. Shipping Destinations & Flat Rates

  • Shipping Regions: We currently ship to valid physical addresses within the United States and Canada.
  • Flat Rate Shipping: When you select Flat Rate Shipping, we select the most economical shipping carrier and service for your order based on size, weight, and destination. Because economy services are utilized, transit times may take longer to arrive.
  • International Taxes & Duties (Canada): For orders shipped to Canada, customers are responsible for all applicable customs duties, taxes, tariffs, or brokerage fees levied by destination customs authorities. These charges are not included in our shipping fee.

2. Pre-Order Policy

  • ALL PRE-ORDER SALES ARE FINAL: Pre-order items cannot be canceled, refunded, or exchanged once placed under any circumstances.
  • Estimated Release Windows & Production Delays: Pre-order arrival timeframes are estimates. Due to the handcrafted, limited-run nature of designer art toys—particularly those produced by independent artists, custom sculptors, and small studios—factory production delays, paint queue extensions, and international freight holds are very common. Please ensure you are comfortable with potential schedule shifts prior to placing your pre-order.
  • Combined Shipments: If your order contains a mix of in-stock items and pre-order items (or multiple pre-order items with differing release dates), your entire order will be held and shipped together once all items have arrived at our warehouse. If you prefer to receive in-stock items sooner, please place separate orders.

3. Processing & Delivery Times

  • Processing Time: Standard in-stock orders are typically processed, packed, and fulfilled within 2 business days (excluding weekends and official holidays).
  • Transit Times: Estimated delivery dates provided during checkout or via tracking are estimates provided by logistics carriers, not guarantees. Sunny Studio is not responsible for unexpected carrier transit delays caused by weather, high seasonal volume, or customs clearance holds.

4. Tracking & Order Status

  • Once your order is processed and handed over to the carrier, you will automatically receive a Shipping Confirmation Email containing your tracking number.
  • Please allow 24 to 48 hours for the shipping provider to update tracking scans after your label is generated.

5. Missing, Misdelivered, or Stolen Packages

In the rare event of a missing or misdelivered shipment:

  • Carrier Claims Assistance: If your tracking shows an anomaly or your package goes missing in transit, contact us at info@sunnystudio.store. We will assist you by filing an official claim and investigation with the shipping carrier.
  • Carrier Claim Determinations: All claim evaluations and payout outcomes are strictly determined by the shipping carrier's final investigation results.
  • Confirmed Delivery Protection: Sunny Studio cannot reship, replace, or refund packages that have been verified and confirmed as "Delivered" by the carrier, including cases where delivery photo proof, GPS coordinates, or signature receipts are provided.
  • Stolen Packages: Sunny Studio is not responsible for stolen packages after confirmed carrier delivery. We strongly advise shipping to a safe, secure location.

6. Address Accuracy & Returned Shipments

  • Customer Responsibility: Customers must provide accurate and complete delivery addresses (including apartment/suite numbers) at checkout.
  • Address Changes: Delivery details cannot be altered once an order has been fulfilled or transferred to the delivery carrier.
  • Returned to Sender: If a package is returned due to an incomplete/incorrect address or failed delivery attempts, the customer is responsible for any additional shipping costs to re-dispatch the shipment. Original shipping fees are non-refundable.

7. Contact Us

For tracking questions, shipping inquiries, or claim assistance, please reach out to our team:

  • Email: info@sunnystudio.store