We want you to love your order, but if an issue arises, return requests must be submitted within 10 calendar days of delivery. Due to the limited-edition, specialized, and collectible nature of our products, we generally do not accept voluntary returns or exchanges resulting from a change of mind, accidental purchases, or incorrect product selection.
1. Collectibles & Blind Box Specific Terms
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Blind Boxes: All Blind Box sales (including single boxes, whole sets, or confirmed figures) are strictly final sale and are not eligible for return, exchange, or refund under any circumstances once delivered.
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Factory Sealed Status: All collectibles and figures are sold in their original, factory-sealed condition. Packaging may show minor shelf wear, which is not considered a defect.
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Manufacturer Defects & Replacement Parts: Sunny Studio is an authorized retailer and does not manufacture the products sold on our store. We do not stock, supply, or offer loose replacement parts, spare accessories, or individual component swaps for figures and collectibles. Minor manufacturing variations—including, but not limited to, paint anomalies, minor overspray, joint looseness or tightness, and internal factory defects—are beyond our direct control. For manufacturing or quality control issues, we strongly recommend contacting the product's original manufacturer directly for further assistance.
2. Eligibility Requirements for Approved Returns
To be eligible for an authorized return, your item must satisfy all of the following conditions:
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Original Condition: The item must be unopened, unused, sealed and in the exact same condition that you received it.
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Original Packaging: The item must be returned in its original, unopened packaging, complete with all included accessories, certificates, manuals, or promotional items.
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Return Authorization: Returns must be pre-approved by our support team. Items sent back to us without first requesting a return will not be accepted or refunded.
3. Non-Returnable and non-refundable Items
- Pre-ordered items and final sale items.
- Blind Boxes (single units, full cases, or opened assortments).
- Customized, personalized, or made-to-order products.
- Items damaged after delivery due to misuse, or improper handling.
- Products that have been modified, repaired, or altered.
- Items returned with missing components, accessories, or original packaging.
4. Non-Quality-Related Returns
We do not voluntarily offer returns, exchanges, or store credit for:
- Change of mind or personal preference.
- Accidental purchases or selecting the wrong product, color, or variant.
- Dissatisfaction with product characteristics or Blind Box character pulls.
- Minor variations inherent in handmade, hand-painted, or individually finished collectible products.
- Post-delivery damage resulting from improper handling, unsuitable storage, unauthorized modifications, or normal wear and tear.
5. Damages, Defects, Incomplete, or Incorrect Orders
Please inspect your order immediately upon reception. If your item arrives damaged, defective, incomplete, incorrect, or different from its description, please contact us at info@sunnystudio.store within 10 calendar days of delivery.
How to Submit a Claim
To help us evaluate the issue and resolve it as quickly as possible (including filing claims with shipping carriers), please email us with the following information:
- Your Order Number and full name.
- A detailed description of the defect, damage, or issue.
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Clear photos showing the product issue or damage.
- Clear photos of the original product packaging and the outer shipping carton.
- A clear photo of the shipping label attached to the shipping carton.
- An unboxing video (if available).
Important: Please retain all original products, packaging materials, and outer shipping cartons until your claim has been fully resolved. Disposing of these items prior to resolution may prevent us or the carrier from validating your claim.
6. Return Instructions & Refunds/Store Credit
- Contact us at info@sunnystudio.store within 10 days of receiving your package to initiate a return request.
- If your return request is accepted, we will email you a return shipping label along with detailed instructions on how and where to ship your package.
- Securely pack the item in its original condition and packaging, attaching the provided return shipping label.
- Once your return is delivered to our facility, we will inspect the package and notify you via email whether your refund/store credit has been approved or rejected.
7. Contact Us
For any questions regarding our return policy, order cancellations, damaged shipments, or store credit, please reach out to our team:
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Email: info@sunnystudio.store
